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CMG1016 – Conflict Management (1 Day)

Description

CMG1016 – Conflict Management (1 Day)

Overview

Conflict is an inevitable part of the workplace. When handled poorly, it can damage relationships, reduce productivity, and create a toxic work environment. However, when managed effectively, conflict can become a powerful driver of growth, stronger relationships, and innovative solutions.

Conflict Management for Leaders is a practical one-day programme designed to equip leaders with the knowledge, skills, and tools to manage workplace conflicts constructively. The programme focuses on understanding conflict dynamics, recognizing different conflict management styles, leveraging emotional intelligence, and applying practical communication and resolution techniques. By mastering these skills, leaders will be able to build trust, encourage open dialogue, and foster a collaborative and respectful workplace culture.

  • 92% positive reviews (213)
  • 1667 students

This program can be tailored to your specific business needs.

A little bit of personalization goes a long way. Ask us for a no-obligation Training Needs Analysis (TNA) so we can tailor this, or any other CSG program to meet your learning outcomes.

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Objectives

At the end of the training, participants would be able to:

  • Understand the dynamics, causes, and impact of workplace conflicts
  • Identify their personal conflict management style and adapt it to different situations
  • Apply emotional intelligence techniques when managing conflicts
  • Use effective communication skills to resolve disputes constructively
  • Develop strategies to prevent conflicts from escalating and damaging relationships

1 Day

  • Managers and Leaders
  • Team Leaders and Supervisors
  • Department Heads
  • HR and People Managers
  • Professionals responsible for managing teams and resolving disputes

Modules:

Module 1: Introduction to Conflict Management
  • Understanding the types and causes of workplace conflict
  • The cost and impact of unresolved conflicts on teams and organizations
  • Overview of the conflict resolution process and key phases
  • Overview of conflict management styles: Avoiding, Accommodating, Competing, Compromising, and Collaborating
  • Self-assessment: Identifying personal conflict management style
  • Adapting conflict styles for different situations and stakeholders
  • Introduction to emotional intelligence and its role in conflict management
  • Developing self-awareness and empathy in high-pressure situations
  • Techniques for managing emotions and remaining calm and professional
  • De-escalation techniques for tense situations
  • Problem-solving and negotiation methods
  • Step-by-step approach to resolving workplace conflicts

Program Methodology

  • Hands-on Activities: Practical exercises to reinforce theoretical concepts.
  • Group Discussions: Opportunities for peer-to-peer learning and exchange of ideas.
  • Role Plays: Simulations of realistic situations to build practical skills.
  • Feedback Sessions: Reviews and reflections to encourage improvement.
  • Problem-solving Exercises: Develop critical thinking and decision-making skills.
  • Experiential Learning: Learning by doing, promoting active involvement.
  • Interactive Lectures: Engaging presentations by experts in the field.
  • Case Studies: Real-world scenarios for learners to apply their knowledge.
  • Quizzes & Tests: Regular assessments to track learning progress.

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