At the end of the training, participants would be able to:Understand the importance and application of Root Cause Analysis in problem-solvingApply a structured Problem Solving Process (PSP)Identify problems accurately and define them clearlyUtilize Root Cause Analysis tools to identify underlying causesDevelop, execute, and monitor effective action plansValidate solutions and standardize improvements to ensure sustainability

Quality Assurance ProfessionalsOperations ManagersProcess EngineersReliability EngineersIncident InvestigatorsRisk Management ProfessionalsProject ManagersQuality Control SpecialistsSafety ManagersManufacturing Managers

QPT1016_A – Root Cause Analysis (RCA)

Description

QPT1016_A – Root Cause Analysis (RCA)

Overview

This program is designed to equip participants with a structured and systematic approach to identifying, analyzing, and resolving problems at their root causes. Root Cause Analysis (RCA) is a critical capability for organizations seeking to improve quality, reliability, safety, and operational performance.

Through practical workshops, hands-on exercises, and real-world case studies, participants will develop the knowledge and skills required to apply Root Cause Analysis effectively as part of continuous improvement, risk mitigation, and problem-solving initiatives. The program emphasizes disciplined thinking, data-driven analysis, and sustainable corrective actions to prevent recurrence of issues.

This program can be tailored to your specific business needs.

A little bit of personalization goes a long way. Ask us for a no-obligation Training Needs Analysis (TNA) so we can tailor this, or any other CSG program to meet your learning outcomes.

Objectives

At the end of the training, participants would be able to:

Understand the importance and application of Root Cause Analysis in problem-solving
Apply a structured Problem Solving Process (PSP)
Identify problems accurately and define them clearly
Utilize Root Cause Analysis tools to identify underlying causes
Develop, execute, and monitor effective action plans
Validate solutions and standardize improvements to ensure sustainability

Duration

3 Days

Target Audience

Quality Assurance Professionals
Operations Managers
Process Engineers
Reliability Engineers
Incident Investigators
Risk Management Professionals
Project Managers
Quality Control Specialists
Safety Managers
Manufacturing Managers

Modules:

Module 1: Introduction to Root Cause Analysis (RCA)

Importance of Root Cause Analysis in problem-solving and continuous improvement
Key concepts and terminology related to RCA

Module 2: Problem Solving Process (PSP)

Overview of the Problem Solving Process
Linking Root Cause Analysis with PSP
Importance of a systematic and structured approach to problem-solving

Module 3: Workshop 1 – Problem Identification and Definition

Step 1: Problem identification – techniques and methods
Step 2: Problem definition – importance of clearly defining a problem
Case studies and real-world examples

Module 4: Workshop 1 – Identify Team & Immediate Containment Actions

Step 3: Identifying the problem-solving team
Step 4: Immediate containment actions
Practical exercises and facilitated discussions

Module 5: Root Cause Analysis (RCA) & Problem-Solving Tools

Overview of RCA concepts and objectives
Introduction to commonly used RCA and problem-solving tools
Case studies on successful RCA implementations

Module 6: Workshop 2 – Develop Action Plans and Solutions

Step 5: Developing effective action plans
Step 6: Generating and evaluating solutions
Group activities and structured brainstorming sessions

Module 7: Execution of Action Plans

Step 7: Executing action plans
Monitoring progress and performance
Addressing challenges during implementation

Module 8: Follow-Up on Effectiveness of Action Plans

Step 8: Follow-up and review process
Evaluating effectiveness of implemented solutions
Driving continuous improvement

Module 9: Validation and Standardization

Validation of results and outcomes
Standardizing improved processes

QPT1016_A – Root Cause Analysis (RCA)

Description

QPT1016_A – Root Cause Analysis (RCA)

Modules:

Program Methodology

Choose a Training Partner that Stays Invested.

Tell Us What You Need, We’ll Make it Happen

QPT1016_A – Root Cause Analysis (RCA)

Description

QPT1016_A – Root Cause Analysis (RCA)

Modules:

Program Methodology

Choose a Training Partner that Stays Invested.

Tell Us What You Need, We’ll Make it Happen

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