La Courses

Log In

ITDG003 – Tech-Savvy Seniors: Building Digital Literacy in the Workplace

Description

ITDG003 – Tech-Savvy Seniors: Building Digital Literacy in the Workplace

Overview

As workplaces become increasingly digital, it is essential that all employees—regardless of age—are equipped with the fundamental digital skills needed to remain productive, confident, and engaged. This program is designed specifically to support senior and mature employees in developing practical digital literacy skills for the modern workplace. 

The Tech-Savvy Seniors program adopts a progressive, hands-on learning approach. It begins with basic computer usage and gradually advances to essential workplace tools such as email, online collaboration platforms, word processing, spreadsheets, and presentations. Participants will also develop critical awareness of cybersecurity, online safety, accessibility features, and basic troubleshooting techniques. 

The program emphasizes real-world application through guided exercises, demonstrations, mini projects, and a structured follow-up session. By the end of the program, participants will feel more confident using digital tools, collaborating online, and continuing their digital learning journey independently. 

  • 92% positive reviews (234)
  • 1392 students

This program can be tailored to your specific business needs.

A little bit of personalization goes a long way. Ask us for a no-obligation Training Needs Analysis (TNA) so we can tailor this, or any other CSG program to meet your learning outcomes.

Contact Us
Objectives

By the end of this program, participants will be able to: 

  • Use computers, mobile devices, and basic software with confidence 
  • Navigate the internet safely and recognize scams, phishing attempts, and online threats 
  • Communicate effectively using email and digital collaboration tools 
  • Use word processing, spreadsheet, and presentation software for workplace tasks 
  • Apply basic cybersecurity practices to protect data and devices 
  • Troubleshoot common digital issues independently 
  • Continue developing digital skills using online learning resources 

6 Days

  • Senior and mature employees
  • Non-technical staff transitioning into digital workflows
  • Employees with limited exposure to digital tools
  • Individuals seeking to build confidence in workplace technology

Modules:

Day 1: Foundations of Digital Literacy

Basic Computer Skills 

  • Turning the computer on and off 
  • Understanding the desktop and operating system basics 
  • Using a keyboard, mouse, or touchpad 
  • Opening, closing, and managing files and folders 
  • Adjusting basic settings (volume, brightness, display) 

Internet Navigation & Safety 

  • Using web browsers: URLs, tabs, and bookmarks 
  • Searching the internet using keywords 
  • Identifying secure websites (HTTPS) 
  • Avoiding scams and phishing emails and links 

Email Communication 

  • Setting up and accessing an email account 
  • Sending and receiving emails, attachments, CC/BCC 
  • Organizing emails using folders and labels 
  • Email etiquette: subject lines, tone, and professionalism 
  • Managing spam and junk emails 

Digital Collaboration Tools 

  • Introduction to Microsoft Teams, Zoom, and similar platforms 
  • Setting up and joining online meetings 
  • Sharing files and collaborating on documents 
  • Using chat functions for quick communication 

Social Media Basics 

  • Overview of platforms such as Facebook and LinkedIn 
  • Creating and managing profiles 
  • Privacy settings and managing connections 
  • Responsible content sharing and online engagement 

Mobile Device Usage 

  • Operating smartphones and tablets 
  • Installing and managing applications 
  • Essential apps for work and personal use 
  • Adjusting accessibility, notification, and security settings 

Cybersecurity Basics 

  • Creating strong passwords and using password managers 
  • Understanding software updates and security patches 
  • Backing up data using cloud and physical storage 
  • Secure Wi-Fi usage and public network risks 

Online Learning Resources 

  • Introduction to Coursera, Khan Academy, and YouTube 
  • Finding and enrolling in online courses 
  • Setting personal learning goals 

Accessibility Features 

  • Adjusting text size and display 
  • Voice commands and speech recognition 
  • Screen readers and audio descriptions 
  • Keyboard shortcuts and navigation aids 

Troubleshooting Common Issues 

  • Basic troubleshooting steps (restart, check connections) 
  • Solving common software issues 
  • Handling internet connectivity problems 
  • Knowing when to seek technical support 
  • Introduction to word processing software (Microsoft Word or equivalent) 
  • Creating and editing documents 
  • Formatting text, paragraphs, and layouts 
  • Using styles, headers, footers, and page numbers 
  • Inserting images and tables 
  • Saving, organizing, and exporting documents (e.g. PDF) 
  • Collaboration tools: track changes, comments, and sharing 
  • Introduction to spreadsheet software (Microsoft Excel or equivalent) 
  • Understanding cells, rows, and columns 
  • Entering data and basic formulas (sum, average) 
  • Formatting, sorting, and filtering data 
  • Creating charts and graphs 
  • Introduction to pivot tables and conditional formatting 
  • Hands-on project: creating a simple budget or expense tracker 
  • Introduction to presentation software (Microsoft PowerPoint or equivalent) 
  • Designing effective presentations using themes and layouts 
  • Adding images, videos, charts, and animations 
  • Presentation delivery tips and practice sessions 
  • Saving and exporting presentations 
  • Sharing presentations for collaboration or remote delivery 

Program Methodology

  • Hands-on Activities: Practical exercises to reinforce theoretical concepts.
  • Group Discussions: Opportunities for peer-to-peer learning and exchange of ideas.
  • Role Plays: Simulations of realistic situations to build practical skills.
  • Feedback Sessions: Reviews and reflections to encourage improvement.
  • Problem-solving Exercises: Develop critical thinking and decision-making skills.
  • Experiential Learning: Learning by doing, promoting active involvement.
  • Interactive Lectures: Engaging presentations by experts in the field.
  • Case Studies: Real-world scenarios for learners to apply their knowledge.
  • Quizzes & Tests: Regular assessments to track learning progress.

Choose a Training Partner that Stays Invested.

CSG is here for you before during and post trainings. Contact Us for customized training solutions or Explore our Programs.

Read our FAQs

Tell Us What You Need, We’ll Make it Happen

Welcome Back

Sign In

New here? Create an account.